RETURNS & EXCHANGE

Easy returns within EU

If you live within the EU and wish to return items from your order, please send an email to webshop@gai-lisva.com

We will send you a return label, for you to attach to your order. We will deduct 7€ from your refund amount to cover the cost of shipping when we receive your order.

You can also return the items at your own expense. Please send directly to the address below.

Returns outside EU

If you are returning an item from outside the EU, please use your local post office to send your package to:
 
Textile Logistics

GAI+LISVA accepts return goods for up to 14 days after the package is delivered. All return items must appear in unused condition and in original packaging upon return. Goods that have been damaged or altered visibly will not be accepted and sent back at the customer's expense.

Return items may not be sent by paid on delivery or to pick up points.

It is the customer's duty to pay shipping costs and any other expenses in regards to sending the return package. It is the customer's responsibility to wrap the package safely and securely, and it's important to get a receipt and track and trace numbers. Please note that you are responsible for the items until it has been accepted at our warehouse.

As soon as we have received and accepted your package the purchase amount will be credited to the account originally for the order.

Please note that it can take up to 10 weekdays until the credited amount is visible on your account.
The customer is liable for any decrease of value the item may sustain during handling, apart from the necessary handling required to determine size and fit. You are welcome to try on the items the same way you would in a physical store. But you are not permitted to use the item or remove the tags. If you use the item in a way in a way that impacts our ability to sell the item at full price, you are liable for any cost reduction. This amount will be deducted the refunded amount.

In the case an item no longer carries any retail value, the purchase amount will be retained to cover the loss of said item. Missing or damaged packaging may constitute a diminished value of the item, so please return the item in original packaging.

If you wish to exchange your order to another size, colour, or item please do so by placing a new order on our webshop.

 

You have the right to cancel without providing reason within 14 days from the date that the package is delivered.

Your right of cancellation usually applies to the entire order as a whole. We do offer you the chance to partially cancel your order. The procedure and terms are the same as if you were returning the entire order.

To exercise this right, you will need to send your return parcel to our address above. All return items must appear in unused condition and in original packaging upon return.

Please place a copy of your order in the package. If you no longer have the original document then please provide us with the following information:

- Order number
- Name
- Address
- Date of return 

If you experience any problems with your purchase, please contact Customer Service before returning your products. Please attach a photo of your claim.

If you have any questions regarding return or exchange of your order, please contact us by e-mail webshop@gai-lisva.com or phone +45 86 18 12 00

Our office and Customer Service is open every weekday from 9am to 4pm and Friday from 9am to 3pm.
We strive to reply to all inquiries within 24 hours.